Privacy Policy

This privacy policy applies to Dymocks Book Arcade Pty Ltd ACN 000 009 441 and each of its subsidiaries and related bodies corporate (as defined in the Corporations Act 2001 (Cth)) who are collectively referred to as “Dymocks” in this policy.


Dymocks respects your right to privacy under the Privacy Act 1988 (Cth) and is required to comply with the Australian Privacy Principles in respect of the collection of personal information from individuals.  Set out below is our policy regarding the collection and storage of your information.


Contacting us

If you have any questions about our policy, or any complaint regarding treatment of your privacy by us, please contact us at


The information we collect

The sort of personal information we might collect from you includes your name, gender, age, address, email address, third party services login (e.g. Facebook, Google+, Microsoft or LinkedIn user names), telephone number, fax number, credit card information, order and purchase history with us and information about your areas of interest. For current and prospective employees, we will also collect name, gender, age, address, email address, phone number, emergency contacts, information related to your right to work in Australia, bank and superannuation accounts and prior employment history.


Consequence of not providing information

You have no obligation to provide personal information which you do not wish to disclose. In some circumstances, however, if we do not have the  required personal information  we may be  unable to provide you with access to goods or services or to employment that require the collection of that information.


Use of Cookies

Our website does not use cookies to collect your personal information. Cookies are only used to complete orders on our site. A 'cookie' is a small file which contains a piece of text identifying your browser to our site. It is quite common for online shopping sites to send such a 'cookie', and its purpose is to tell us that a previous visitor to www. has returned.



Spam is email or other communication that you have not asked for either directly or indirectly. We do not spam people. If we send a communication it will almost certainly be because you have provided us with your contact information and consented to marketing or related communications.

If you no longer wish to receive communications you can unsubscribe. Normally this can be done by clicking on the link at the bottom of an email. Where the communication is a text, you can reply to the text and confirm you wish to unsubscribe from text messaging.


How we use the information

The information that you provide to us is generally used to provide goods or services to you. Dymocks may also use your personal information and aggregate it with information from other customers to better understand its customers, the effectiveness of its services or to provide you with better service such as by advising you of new products and services or information which may be of interest to you. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal information.

For current and prospective employees of Dymocks, personal information is used to decide whether to offer employment and to manage the employment relationship. It can also be used to conduct various pre-employment checks.


How you can access, delete or correct personal information

Dymocks will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date. You may request access to the personal information we hold about you. If you believe that the personal information we hold about you is incomplete or inaccurate, then you may ask us to amend it. You may at any time request us to delete the personal information that we hold about you. If you ask us to delete any personal information that we hold about you, then this may affect our ability to provide you with goods or services, either in whole or in part.


How you can make a complaint

If you would like to complain about a breach of the Australian Privacy Principles, you may contact our Privacy Officer. We may ask you to put your complaint in writing and to provide relevant details. We may discuss your complaint with our personnel and our service providers and others as appropriate. You may contact the privacy officer by emailing or writing to Dymocks Book Arcade Pty Ltd, Level 6, 428 George Street, Sydney NSW 2000.

We will respond to your complaint in a reasonable period of time (usually within 30 days).

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) (whose contact details are as set out here)- Contact us — OAIC


Disclosure to third parties

Dymocks does not generally disclose personal information to third parties. In some circumstances personal information may be disclosed to third parties who perform services on behalf of Dymocks for the purpose of providing you with goods and services or, in the case of current and potential employees, to assist Dymocks in the management of the employment relationship. Dymocks requires third parties who receive your personal information to comply with Australian Privacy laws. Dymocks does not sell or rent any personal information.


Storage of information

The personal information obtained by Dymocks is stored electronically on servers either controlled by Dymocks or by its contracted third parties who are also bound to comply with the Australian Privacy Principles or laws which offer the same or better protection for your privacy.

Dymocks takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.


Overseas storage

Most personal information held by Dymocks is held on computer systems located within the Commonwealth of Australia. From time to time information may be stored on servers which are located overseas. When this occurs, Dymocks ensures that the third party web storage provider will not use the information other than to assist us in providing services to you and that they are bound to comply with the Australian Privacy Principles or more stringent standards. The countries in which such servers are located are typically either Singapore or the United States of America.


This privacy policy applies solely to information collected by Dymocks and may differ from the policies from other sites that you may link to from this site. We recommend that you read the privacy policy of any site that you link to from this site.


More Information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at  or by emailing